How do I access care?

In a medical emergency, dial 911.

It can be very dangerous to drive to the hospital when you or a loved one is experiencing a life-threatening medical emergency. Call 911 instead.

If you suspect heart attack or stroke, do not wait: call 911 immediately. In a medical emergency, every minute counts.

For emergencies that are not life-threatening, please drive to Upson’s Emergency Department entrance. Once inside, go to the registration area first and then follow directions to be seen by the triage nurse.

Note: hospital emergency departments should NOT be used for routine care, such as treatment of ear aches, sore throats or colds. If your condition does not require urgent care, please see your regular physician.

When should I seek emergency care?

  • Anytime you or someone you are with experiences symptoms that might signal a medical emergency, such as severe bleeding, chest pain, sudden paralysis on one side of the body, or loss of consciousness
  • Anytime you are concerned symptoms may indicate a problem which, if not treated promptly, could lead to death or disability
  • Anytime pain is unbearable

What if I’m not sure it’s a medical emergency?

Symptoms are not always clear, even for conditions such as heart attack and stroke. When in doubt, come to the Emergency Department.

How long will it take for me to see a doctor?

At Upson, patients with the most urgent needs are seen first. We strive to make sure everyone who arrives in our Emergency Department sees a triage nurse within minutes. After that, we do everything we can to make your visit as quick and pleasant as possible.

Does your Emergency Department accept my insurance?

Upson is an in-network provider for most insurance plans offered in Georgia and participates in Medicare and Medicaid. Most insurance companies allow you to seek emergency care at the closest emergency department, even if the hospital is not a member of their network. If you are uninsured, Upson will work with you to make sure you receive the care you need, regardless of your ability to pay.