Inpatients: About Your Stay

If you are coming to Upson for an overnight stay, we want you to feel welcomed. We know that, as an inpatient, you will have special needs and concerns. During your stay at Upson, our goal is to make you as comfortable as possible while providing the highest quality health care technology and service available. 

Here is some helpful information to help you prepare for your hospital stay.

Packing for your stay

You might want to bring:  

  • Robe and slippers, warm socks, pajamas, sleepwear, or loose, comfortable clothes.
  • Personal grooming items: toothbrush, toothpaste, deodorant, hairbrush, shampoo, etc... Bathsoap and hand sanitizer will be available in your room.
  • Telephone numbers of family and friends, along with a pre-paid long-distance calling card.
  • Reading material, cards, board games, iPods or personal CD players, etc.

Please do NOT bring:

  • Valuables such as cash, jewelry, wedding and engagement rings, etc.  If you bring something valuable, please allow us to put it in secure storage until your discharge.
  • Food from outside. Normally, food from outside is discouraged but may be permissible if allowed on your diet. Please check with your nurse before bringing in any food or accepting food from family or friends. Certain foods may interfere with your medications or even put you at increased risk of complications.
  • Please note that tobacco products are not allowed on the hospital campus.

Coming to the hospital

  • Please do not drive yourself to Upson. Most patients are not able to drive home safely immediately after their hospital stay and will not be discharged without a safe way home.
  • Follow your doctor’s instructions exactly for what to eat and drink and what medications to take in the days before coming to the hospital. If, for any reason, you have been unable to follow your pre-admission orders, please tell us. This is essential for your safety.
  • Be sure to allow plenty of travel time so that you can arrive at the time specified by your doctor.
  • The hospital’s Main Entrance is most convenient to registration.
  • Patient parking is available on the parking deck.

Patient registration

When you arrive, please go to the Patient Registration area on the 1st Floor adjacent to the atrium lobby. Upson uses a pager system (similar to the system used by many fine restaurants) to help protect your privacy and expedite the registration process. Please stay in the registration area or the lobby atrium until your pager alerts. You will then meet privately with one of our registrars. After registering, we will help you get to the right unit.

Please note: Emergency patients who are being admitted will be registered through the Emergency Department.

 Please bring with you:

For registration:

  • Insurance card
  • Driver’s license or other valid ID
  • Doctor’s orders
  • The name of your referring physician
  • A copy of your Advanced Directive or Living Will
  • Prior approval or pre-certification information (if applicable under your insurance plan)
  • Credit card or check book (for your co-pay)

If you don’t have insurance or don’t have adequate insurance, please let us know. Our financial counselors can help you apply for assistance or other financial relief, and/or set up a payment schedule that meets your needs. 

For the rest of your stay:

  • List of current medications [click here for a helpful form]
  • Any materials related to your care (including pre-admission x-ray images, test results, relevant reports from other hospitals, and pre-admission orders.)
  • Anything your doctor has instructed you to bring
  • Personal items needed for your stay

Resources while you are here

Guest/Language Services

If the patient or a family member does not speak English, we can help with interpretation in Spanish and other languages through our language line, which provides translation services tailored to healthcare in more than 500 different languages.

Pastoral Care

We are fortunate to have a group of local ministers who volunteer as chaplains for our hospital.  On a rotational basis, they are on call for one week, 24/7, to meet the spiritual needs of our patients and families.  These ministers must be members in good standing of the Upson County Ministerial Association.  If you wish to speak to a chaplain, ask your caregiver to call one; or you may dial “0” and ask the Operator to call the chaplain-on-call.

A chapel is located on the first floor of the hospital, near the W. Gordon Street entrance.

Meals

Upson provides up to three patient meals a day directly to your room. For snacks or beverages, or for meal service after hours, please ask your nurse.

Discharge information

At Upson, your discharge planning begins as soon as possible to help ensure a smooth transition out of the hospital.  Your discharge date and time will be determined by your physician.  Our case management team will work with you, your physician and your nursing team to set up the services you need to maximize your recovery.

Case managers can assist you by:

  • Arranging home health care services
  • Arranging nursing home placement and transfers
  • Arranging rehabilitation center placement
  • Making referrals to community agencies or programs
  • Ordering special medical equipment and supplies
  • Providing information on private duty services you may need in your home
  • Providing information on personal care homes and assisted living facilities in our area
  • Arranging hospice services
  • Providing counseling and emotional support.

Before discharge please:

  • Arrange for a family member or friend to drive you home. Most patients will not be allowed to drive themselves. If you need a medically supported transport, Upson will help make arrangements.
  • Check your room and bathroom for any personal belongings.
  • Remind your nurse to bring you any valuables or medications that might have been put in secure storage during your stay.
  • Allow us to transport you to the exit. Many patients would like to walk on their own, but often over estimate their ability. Our staff is trained to transport you as safely as possible.

If you receive a survey form in the mail, please take a minute to tell us what you liked and disliked about your experience at Upson. Your feedback helps us make Upson even better.